Frequently asked
questions.

LodgeStatus is the all-in-one operating system for modern hospitality businesses. It unifies front desk, housekeeping, reservations, finance, and guest communication into a single calm dashboard.

Absolutely. Our Basic plan is purpose-built for independent boutique hotels with up to 15 rooms, giving you enterprise-grade tools without the enterprise price tag.

Yes. Contact our team to review your rooms, rates, and guest records. We help you move from paper, Excel, or another PMS as part of onboarding.

Yes. We sit with you and set up rooms, rates, staff logins, payments, and your public website. The in-app wizard covers the same steps if you prefer to go solo. Standard includes guided onboarding; Enterprise includes white-glove setup and data migration.

Less than an hour to set everything up. Rooms, staff, payments, website (template, WordPress plugin, or API connection), and a test booking. We onboard you so you are taking real work before the hour is up.

Yes. You can go live in three ways: use a LodgeStatus website template and customize it in the dashboard; keep WordPress and install the LodgeStatus Connector plugin; or connect your own site or app to our APIs. Rooms, availability, and bookings stay in one calendar either way.

We host a booking-ready hotel website for you. You customize logo, photos, rooms, amenities, FAQs, and contact details in LodgeStatus, then point your domain to it. Guests check availability, book, and pay on your site with no commission to us and no separate hosting bill for the template.

Yes. Install the LodgeStatus Connector plugin, enter your hotel code, and place rooms, booking, events, or contact blocks in Gutenberg, Elementor, or your current editor. Your WordPress theme stays yours. Live inventory, rates, and payments come from LodgeStatus.

Yes. Public frontend APIs cover hotel profile, rooms, availability, bookings, events, and related guest flows. Authenticated APIs cover operations. Enterprise includes REST API and webhook access, documented in Swagger and Scalar, so a custom site or mobile app can stay in sync with the front desk.

Yes. Connect your domain or a subdomain in website settings. We give you the DNS records (usually a CNAME to website.lodgestatus.com). Enterprise bundles websites; other plans can add a website and domain as an add-on.

No. Direct website bookings, walk-ins, phone reservations, and other connected channels share the same live calendar. When a room is sold in one place, it is blocked everywhere else.

No, not for the LodgeStatus template or the WordPress plugin. A developer is only needed if you want a fully custom site or app on our APIs. Our onboarding team can walk you through whichever option you choose.

Yes — all plans include a 30-day free trial, no credit card required. You can upgrade, downgrade, or cancel at any time.

Yes. Annual billing saves 17% versus monthly. Two-year and four-year plans save up to 50%. You can switch intervals from your billing page.

Available methods depend on the gateway and currency configured for your account. LodgeStatus supports Paystack, Stripe, PayPal, and Nomba integrations.

Your account stays active, your data stays put. You can upgrade, downgrade, or cancel at any time — no long-term contracts.

Yes. You can upgrade or downgrade at any point from your billing page. Prorated charges apply on upgrades; downgrades take effect at the next renewal.

No. You pay the subscription price you see. Optional add-ons (website build, mobile app) are quoted upfront — never surprise charges.

Cancel any time from your account settings. Your subscription remains active until the end of the current billing cycle, then stops. Your data is available for export for 30 days.

Yes. Our Enterprise plan supports multi-property management with a unified dashboard, shared staff access controls, and consolidated reporting.

Yes. All plans include mobile check-in capabilities, allowing guests to complete the check-in process from their smartphone before arrival.

LodgeStatus includes payment-gateway integrations (Paystack, Stripe, PayPal, Nomba), a hosted website template, a WordPress Connector plugin, and REST APIs for custom sites. Contact us to confirm support for a specific provider.

LodgeStatus uses access controls and operational safeguards intended to protect guest and property data. No online service can guarantee absolute security.

Contact our team for current hosting and data-location information relevant to your account.

Yes. LodgeStatus features granular role-based access control (RBAC) so you can define exactly what each staff member can see and do.