User Data Deletion Instructions

Email info@lodgestatus.com with the subject “Data Deletion Request”. Send the request from the email address registered to your LodgeStatus account whenever possible.

Include your full name, registered email address, hotel or business name, and a brief description of the data you want deleted. Do not send your password, payment-card details, or other secrets.

To protect your account, we may ask for additional information to confirm that you are the account holder or are authorised to make the request for your organisation. We will not delete account data until the request has been verified.

After verification, we will review the request, delete the personal data covered by it, and confirm completion by email. If part of the request cannot be completed, we will explain why.

Some records may need to be retained when required by law, for accounting and fraud prevention, to resolve disputes, or to protect the security of the service. Retained records remain limited to the purpose that requires them and are removed when that obligation ends.

If your information was entered by a hotel or business using LodgeStatus, that organisation may control the data and decide how long it is retained. Contact the hotel first for access, correction, or deletion of booking, stay, guest, message, or room-service records. We will assist the organisation or you where applicable law requires it.

Deletion may need to be requested from a connected payment, messaging, booking, or channel provider where that provider independently controls a copy of the information. Encrypted backups and security logs may remain temporarily until their normal retention period ends.