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communication

WhatsApp, SMS, email, social, chat — in one inbox.

LodgeStatus funnels every guest conversation into one inbox, with full booking context visible alongside. AI-suggested replies accelerate the standard answers.

Start 30-day trial See pricing

Outcomes

  • check_circle Reply time dropped 70% with unified inbox
  • check_circle First-contact resolution 84% (vs industry 51%)
  • check_circle One thread, full booking context — no copy-paste

Available on the standard plan

Why it matters

The problem we built
this to solve.

Switching between four apps to answer one guest is the most common productivity sink in hotels. One inbox reduces response time and improves answer quality.

AI-suggested replies only work with full context. LodgeStatus attaches the booking, preferences, and history to every thread automatically.

What's included

Every capability, end to end.

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WhatsApp / SMS / email / Instagram / Facebook / live chat

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Per-thread booking context

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AI-suggested replies (Standard+)

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Templates + saved replies

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Internal notes and @mentions

FAQ

Things owners ask us.

Do I need a separate WhatsApp Business account?
Yes — but LodgeStatus walks you through the connection the first time you enable WhatsApp. Most properties take 5 minutes.
Can I send broadcasts?
Yes — broadcasts target segmented lists (returning guests, VIPs, families, corporates) and respect opt-out preferences.

Related features

Notifications & broadcasts

Reach the right guest at the right moment.

Explore Notifications & broadcasts

See unified inbox in action.

Start a 30-day trial — all features unlocked. No credit card. Cancel anytime.

Start 30-day trial Talk to our team

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