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guests

A guest CRM that actually knows your guests.

Profiles, history, preferences, allergies, ratings, reviews. LodgeStatus builds a memory of every guest that your front desk, housekeeping, and restaurant all see in real time.

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Outcomes

  • check_circle Increase repeat-stay rate from ~18% to 38% with the CRM in active use
  • check_circle 5-star rating average: 4.7 / 5 across the customer cohort
  • check_circle Allergies and preferences visible to kitchen and housekeeping

Available on the basic plan

Why it matters

The problem we built
this to solve.

The cheapest sale is the next booking from a guest you already know. A CRM that surfaces preferences to your front desk, restaurant, and housekeeping simultaneously is the difference between a 4-star and a 5-star experience.

Ratings and reviews are the easiest indicator of where to improve. A simple 5-star rating on every visit gives a panel view that even small hotels can act on.

What's included

Every capability, end to end.

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Guest profile with booking history, preferences, allergies

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Per-stay ratings from guests

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Aggregated review score (with optional TripAdvisor / Google review push)

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Segment lists (corporate, returning, VIP, families)

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Pre-arrival preference capture

FAQ

Things owners ask us.

Is guest data secure?
Yes — encryption at rest, TLS 1.3 in transit, GDPR/CCPA-aligned consent capture, and DPA available on request.
Can I export the guest list?
Yes — CSV export is one click. Useful for marketing integrations, partner outreach, or backup retention.

Related features

Ratings & favourites

The signal your team actually acts on.

Explore Ratings & favourites

See guest crm in action.

Start a 30-day trial — all features unlocked. No credit card. Cancel anytime.

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