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guests

Per-stay ratings and the favourites list that converts.

Every guest stay gets a quick 5-star rating on the channel of their choice. Aggregate scores, drill-downs, and guest-favourites drive the next booking decision.

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Outcomes

  • check_circle Median 4.7/5 across the customer cohort
  • check_circle Average response time to under-4-star stays: 6 hours
  • check_circle Aggregated score surfaces on your booking page

Available on the standard plan

Why it matters

The problem we built
this to solve.

One bad review undoes a year of good marketing. A real-time signal alerts the manager before the public review goes out.

The hotels that win on OTAs treat every review as a product input, not a chore. LodgeStatus makes that workflow 30 seconds a day.

What's included

Every capability, end to end.

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Post-stay rating capture (email + WhatsApp)

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Manager review dashboard with drill-down

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Public / private review flow

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Push to TripAdvisor, Google with one click (optional)

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Favourites list of returning guests with auto-tagged segments

FAQ

Things owners ask us.

Can I push reviews to Google?
Yes — the optional Google Business Profile integration pushes 4+ star reviews automatically, while low scores stay private for internal handling.
Can a guest rate without leaving a public review?
Yes — the per-stay rating form is private. Guests who want to leave a public review get a follow-up link.

Related features

Guest CRM

Every guest remembered — for the next visit.

Explore Guest CRM

See ratings & favourites in action.

Start a 30-day trial — all features unlocked. No credit card. Cancel anytime.

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