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operations

Maintenance ticketing that lives where your team works.

Housekeeping, front desk, or guest opens a ticket — engineering sees it on the dashboard, prioritises by impact, and closes with photo proof. SLA dashboards are built in.

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Outcomes

  • check_circle Median ticket close time: 4.8 hours
  • check_circle SLA breach rate: <2% in the customer cohort
  • check_circle Photo-proof required for high-priority tickets

Available on the basic plan

Why it matters

The problem we built
this to solve.

A maintenance ticket without an SLA dashboard is a maintenance ticket that gets forgotten. LodgeStatus displays open tickets on the property overview so managers always see the backlog.

Photo proof of fix is the cheapest way to avoid the "was it really fixed?" dispute. LodgeStatus requires it for high-priority tickets.

What's included

Every capability, end to end.

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Open tickets from housekeeping, front desk, guest, or mobile

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Priority and SLA assignment

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Photo + note capture on close

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Maintenance cost ledger

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Recurring-ticket scheduling for periodic checks

FAQ

Things owners ask us.

Can a guest open a ticket?
Yes — guests can open tickets from the in-room app or a QR code in the room. Tickets route to the right team based on the category.
Can I schedule recurring maintenance?
Yes — set up monthly inspections, quarterly deep cleans, or annual certifications as recurring tickets.

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See maintenance ticketing in action.

Start a 30-day trial — all features unlocked. No credit card. Cancel anytime.

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