Frequently asked
questions.

LodgeStatus is the operating system for modern hospitality. It replaces paper logbooks, notebooks, and confusing Excel spreadsheets with one live dashboard for rooms, walk-in guests, housekeeping, restaurant POS, and billing.

Yes! You can create as many hotel accounts and branches as you need under your master login. Each hotel property has 100% isolated data — separate rooms, separate booking calendars, separate staff, separate POS menus, separate bank accounts, and separate financial reports. You can switch freely between your hotel properties in a single click without logging out.

Every LodgeStatus plan includes a free, high-converting direct booking website with zero monthly hosting fees. Just connect or buy a custom domain (e.g. yourhotel.com). Guests book and pay online directly to you with 0% commission taken by us.

Yes! LodgeStatus is designed for immediate switchover. Your room availability, walk-in records, restaurant bar bills, and shift accounts are calculated automatically in real time without handwriting or manual math.

All booking sources — your free website, walk-ins, phone reservations, and external channels — synchronize into one live calendar. If a room is sold at the front desk, it is instantly blocked everywhere.

Yes. Whether you operate a 6-room boutique guesthouse, a 50-room beach resort, or a chain of hotels across multiple cities, you can manage all properties and event halls from a single login.

Yes. We sit with you and set up rooms, rates, staff logins, payments, and your public website. The in-app wizard covers the same steps if you prefer to go solo. Standard includes guided onboarding; Enterprise includes white-glove setup and data migration.

Less than an hour to set everything up. Rooms, staff, payments, website (template, WordPress plugin, or API connection), and a test booking. We onboard you so you are taking real work before the hour is up.

Yes. You can go live in three ways: use a LodgeStatus website template and customize it in the dashboard; keep WordPress and install the LodgeStatus Connector plugin; or connect your own site or app to our APIs. Rooms, availability, and bookings stay in one calendar either way.

We host a booking-ready hotel website for you. You customize logo, photos, rooms, amenities, FAQs, and contact details in LodgeStatus, then point your domain to it. Guests check availability, book, and pay on your site with no commission to us and no separate hosting bill for the template.

Yes. Install the LodgeStatus Connector plugin, enter your hotel code, and place rooms, booking, events, or contact blocks in Gutenberg, Elementor, or your current editor. Your WordPress theme stays yours. Live inventory, rates, and payments come from LodgeStatus.

Yes. Public frontend APIs cover hotel profile, rooms, availability, bookings, events, and related guest flows. Authenticated APIs cover operations. Enterprise includes REST API and webhook access, documented in Swagger and Scalar, so a custom site or mobile app can stay in sync with the front desk.

Yes. Connect your domain or a subdomain in website settings. We give you the DNS records (usually a CNAME to website.lodgestatus.com). Enterprise bundles websites; other plans can add a website and domain as an add-on.

No. Direct website bookings, walk-ins, phone reservations, and other connected channels share the same live calendar. When a room is sold in one place, it is blocked everywhere else.

No, not for the LodgeStatus template or the WordPress plugin. A developer is only needed if you want a fully custom site or app on our APIs. Our onboarding team can walk you through whichever option you choose.

Each employee receives their own secure login with tools tailored strictly to their role: • Receptionist / Front Desk: Check-in, check-out, room key assignment, live room status, walk-in reservations, and guest folios. • Sales / Bar / Restaurant: POS order entry, food and beverage billing, stock inventory, and charging items straight to guest room bills or collecting instant cash/card. • Housekeeping / Cleaner: Mobile view showing dirty, cleaning, and ready rooms, plus guest requests for extra towels or cleaning. • Manager / Owner: Full access to financial analytics, revenue reports, room rate changes, staff audits, and multi-property controls.

No. Strict Role-Based Access Control (RBAC) ensures front desk and sales staff only see the screens necessary to do their work. Total hotel revenue, owner profits, and sensitive pricing settings remain locked to Managers and Owners.

Shift handovers are automated. At the end of each shift, LodgeStatus generates an instant reconciliation report showing all cash collected, POS transactions, and room charges per staff member so the till balances to the penny.

Yes. LodgeStatus runs smoothly in any modern web browser on desktop computers, iPads, tablets, and smartphones without installing heavy software.

You receive custom, printable QR codes for each room. Guests scan the QR code with their phone camera (no app install required) to browse your digital menu, order food or drinks, or request fresh towels directly to their room bill.

Whenever a new reservation, walk-in, or food order arrives, LodgeStatus rings a clear, loud audio chime on your computer and staff phones so no order is missed. Guests and managers also receive automated WhatsApp booking confirmations and receipts.

Our Smart TV app connects directly to guest room TVs. You can broadcast announcements to all room TVs simultaneously (e.g. buffet dinners, poolside events) or send private messages to an individual room (e.g. personalized welcome notes, checkout notices).

Sales staff can bill food, drinks, spa services, or event halls directly to the guest’s open room folio to be settled at checkout, or accept immediate card, transfer, or cash payments.

Front desk staff can register a walk-in guest, assign a clean room, take payment or deposit, and issue a digital receipt in under 30 seconds.

Yes. Event halls, conference rooms, and banquet spaces have dedicated hourly or daily rates, capacity limits, and calendar scheduling built right in.

Yes — all plans include a 30-day free trial, no credit card required. You get full access to test with your rooms, staff, and operations before deciding.

No. You pay 0% commission on direct website bookings and zero website hosting fees. You keep 100% of your earnings.

No. You pay only the flat subscription fee you see on your selected plan. There are no hidden setup costs or unexpected overage fees.

Yes. There are no long-term contracts. If you ever decide to leave, you can export all your guest records, bookings, and financial histories as clean Excel spreadsheets.