Help Center
Frequently asked
questions.
Plain answers to the questions hotel owners ask us most.
What is LodgeStatus?
LodgeStatus is the all-in-one operating system for modern hospitality businesses. It unifies front desk, housekeeping, reservations, finance, and guest communication into a single calm dashboard.
Is LodgeStatus suitable for small properties?
Absolutely. Our Basic plan is purpose-built for independent boutique hotels with up to 15 rooms, giving you enterprise-grade tools without the enterprise price tag.
Can I migrate from my current PMS?
Yes. Our onboarding team handles full data migration from all major PMS platforms. Most properties are live within one hour.
Is there a free trial?
Yes — all plans include a 30-day free trial, no credit card required. You can upgrade, downgrade, or cancel at any time.
Do you offer annual billing?
Yes. Annual billing saves 17% versus monthly. Two-year and four-year plans save up to 50%. You can switch intervals from your billing page.
What payment methods do you accept?
Cards (Visa, Mastercard, Verve) via Paystack and Stripe. Bank transfers and PayPal for Enterprise. All gateways are PCI-DSS compliant.
What happens after the 30-day free trial?
Your account stays active, your data stays put. You can upgrade, downgrade, or cancel at any time — no long-term contracts.
Can I switch plans later?
Yes. You can upgrade or downgrade at any point from your billing page. Prorated charges apply on upgrades; downgrades take effect at the next renewal.
Are there hidden fees?
No. You pay the subscription price you see. Optional add-ons (website build, mobile app) are quoted upfront — never surprise charges.
What if I need to cancel?
Cancel any time from your account settings. Your subscription remains active until the end of the current billing cycle, then stops. Your data is available for export for 30 days.
Does LodgeStatus support multiple properties?
Yes. Our Enterprise plan supports multi-property management with a unified dashboard, shared staff access controls, and consolidated reporting.
Can guests check in via mobile?
Yes. All plans include mobile check-in capabilities, allowing guests to complete the check-in process from their smartphone before arrival.
What integrations are available?
LodgeStatus integrates with all major OTAs (Booking.com, Expedia, Airbnb), POS systems, smart lock providers, and payment gateways via our open API.
How is my guest data protected?
All data is encrypted end-to-end using AES-256 encryption at rest and TLS 1.3 in transit. We follow global compliance standards including GDPR.
Where is data hosted?
Data is hosted in ISO 27001 certified data centres with automatic geo-redundant backups.
Can I control staff access levels?
Yes. LodgeStatus features granular role-based access control (RBAC) so you can define exactly what each staff member can see and do.
Still have questions?
Our hospitality experts are available 24/7 to help you optimise your property operations.
Contact support