Legal
Privacy Policy
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At LodgeStatus, we are committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, share, and protect your data when you use our platform.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes: name, email address, property information, billing details, and operational data generated through your use of the platform. We also collect usage data automatically, including log files, device identifiers, and analytics to help us improve the product.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process transactions; send technical notices and support messages; respond to comments and questions; and send marketing communications (which you can opt out of at any time). We do not sell or share your personal data with third parties for their own marketing purposes.
3. Data Retention
We retain account information while your account is active and for as long as reasonably needed to provide the service, meet legal or accounting obligations, resolve disputes, and protect the platform. You may request deletion of eligible personal data at any time.
4. Security
We use administrative, technical, and organisational safeguards intended to protect personal information. Access to production systems is restricted to authorised personnel. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
5. Cookies & Tracking
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Disabling cookies may impact the functionality of certain features of the LodgeStatus platform.
6. Third-Party Services
Our platform integrates with third-party services such as payment processors, analytics providers, and channel managers. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
7. International use
LodgeStatus may process information in countries other than the country where you live. Where applicable law requires safeguards for an international transfer, we take steps appropriate to that requirement.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, update, export, object to certain processing, or request deletion of your personal information. Contact info@lodgestatus.com to make a request. We may need to verify your identity before acting on it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and, where the changes are significant, by email. Your continued use of LodgeStatus after the changes take effect constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@lodgestatus.com.