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finance

Refund approvals with the evidence trail already attached.

Guests request refunds from their portal, managers approve in seconds, evidence is captured automatically for chargeback defence, and the ledger updates without manual intervention.

Outcomes

  • check_circle Chargeback defence success rate >92%
  • check_circle Refund turnaround median: 28 minutes
  • check_circle Ledger auto-updated against the business balance

Available on the standard plan

Why it matters

The problem we built
this to solve.

A refund request without approval evidence loses 60% of chargeback disputes. LodgeStatus attaches the booking, payment, and reconciliation context by default.

Manual refund handling is one of the highest-friction finance workflows. LodgeStatus compresses it to: click request → click approve → ledger updates.

What's included

Every capability, end to end.

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Guest portal refund requests

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Manager approval queue with one-click approve / reject

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Manual-proof uploads for high-value disputes

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Automatic capture of booking + payment + reconciliation evidence

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Ledger entries: refund, chargeback, manual reversal

FAQ

Things owners ask us.

Can a refund be partial?
Yes — refunds can be partial with line-item audit. The remaining balance stays on the original payment instrument.
Does the ledger update automatically?
Yes. The business balance, sales ledger, and reporting roll back the exact refunded line item at the moment of approval.

See refund requests in action.

Start a 30-day trial — all features unlocked. No credit card. Cancel anytime.

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